I have been asked to start a blog by many of the people I have trained over the years with helpful tips.
So here is the first. Future blogs will contain thoughts, training tips, articles / links or other interesting information. Hope you find it useful. If you do, contact me or pass it along.
No matter what the the situation, listening always pays back. Good listeners provide better solutions because they clearly understand the issues. Their solutions are less biased because they can stay focused on the speaker.. Good listeners ask and wait until they have enough facts to provide a great solution. They are not in a hurry to speak because they are more interested in knowing how to respond that to respond. People are more single tasked that we want to believe. It is very difficult to listen well when trying to formulate a solution or trying to speak.
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